Ask Your Pharmacist
Can I pick up my mother's prescription? What information do I need?
You must show the proper identification and you must be an authorized caregiver for the patient whose prescription you are picking up.
How will I know when my prescription is ready?
We offer text and email notifications when your prescription is ready. Just let us know that you want the notification.
Can I prepay my prescription online?
We currently only accept payment at the pharmacy.
How can I transfer prescriptions from another pharmacy?
Either stop by our location, call us, or use the contact page under the Locations tab to request the transfer of your prescriptions.
What if I forgot to pick up my prescription at the indicated time?
We will hold your prescription for at least 14 days. Contact us to see if your prescription is still ready for pick-up or if it needs to be refilled again.
Can I use my prescription card at your pharmacy?
Yes, we support most major insurance plans including DC ADAP.
Can you help me with Medicare Part D questions?
Yes, we have trained Medicare Part D professionals on staff.
If I have no refills remaining, can I still request a refill online?
Yes, we will contact your physician for you to request a refill. You will be required to enter your phone number so we may contact you at a later time.
If I order my prescription now, when will it be ready for pickup?
When requesting a refill online, you will receive a confirmation which will include the estimated time your prescription will be ready. You can also request a text or email notification when your prescription is ready.
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